Refund Policy

 

 Return Policy

At Kaydya, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help! Please review our return policy below:

Returns
Eligibility: Items must be returned within **[30 days]** of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. 
Non-Returnable Items: Certain items are exempt from being returned, including:
  Gift cards
  Downloadable software products
  Personal care items (e.g., skincare, hygiene products)
  Customized or personalized products
Proof of Purchase**: A receipt or proof of purchase is required for all returns.

Refunds
- Once we receive your return, we will inspect the item and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [5-10 business days].
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to our error (e.g., wrong or defective item).

Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at **[your email address]** with your order details.

Return Shipping
- Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Steps to Initiate a Return
1. Contact us at info@kaydya.com with your order number and reason for the return.
2. We will provide instructions on how and where to send your item.
3. Once the return is received and inspected, we’ll process your refund or exchange.

Late or Missing Refund
- If you haven’t received your refund after **[10 business days]**, check with your bank or credit card company. If you still have not received it, please contact us at info@kaydya.com.

Contact Us
If you have any questions about our return policy, please reach out to us at info@kaydya.com